Phase 02
Back to AI/ML Services
Conversation Flow Design
Designing natural and effective dialogue paths to ensure seamless user engagement.
We craft intuitive conversational flows that emulate human to human interaction. By designing natural dialogue trees, defining fallback strategies and establishing consistent brand tone, we make sure the AI interacts naturally, handles unexpected user detours gracefully and maintains context.
Key Activities
- Intent mapping & entity definition
- Fallback & resolution path design
- Tone of voice profiling
- Multi turn conversation trees mapping
Deliverables
- Conversational wireframes
- Intent entity mapping sheets
- Fallback handling logic schema
- UX writing guidelines
Tools & Technologies
Figma
Voiceflow
Dialogflow CX console
Lucidchart
Success Metrics
- Zero dead ends in mapped flows
- High user experience simulation scores
- Defined brand tone guidelines
